Case Studies

“Another excellent project for Cheshire Fire Service by KDE. As always, the work has been completed to the highest standard with very limited disruption to the station. Your excellent organisation and customer-focused work ethic shows in everything you do, whether it be a responsive job or project, the service is the same.”

“As maintenance manager, I rely heavily on KDE to attend to all types electrical repairs in a swift and comprehensive manner. From a simple phone call I am assured the work will be carried out efficiently and without fuss, be it for reactive repairs or simply to quote on major or minor works. I immediately receive a confirmation from the KDE office with the time and date when someone will attend our site, which enables us to make arrangements with our staff and gives us peace of mind.”

“I have been working with KDE for over 2 and a half years now and I have never had any issues with them. They have accommodated my needs with both planned and reactive works, bending over backwards to deal with my requests. All our planned maintenance is scheduled with good time, every appointment is booked to suit our customers and I receive an appointment confirmation over email. KDE always communicates well with our customers and provide appropriate documents that are both left on site and sent to myself. The quotations and/or extra works are always detailed and explained well along with a very competitive charge regardless of whether the job is reactive, or planned.”

“We have worked with KDE for many years now and they have always provided a highly professional level of service. KDE Limited carries out fire alarm and emergency lighting servicing and repairs on behalf of Flintshire and we really appreciate the 24/7 reactive call out cover when 99.9% of calls are attended to the same day.”

“KDE is one of our main sub-contractor suppliers. The team is excellent at communicating to our helpdesk and lead officers on projects. Reactive response calls are dealt with effectively and efficiently within our strict key performance indicators with updates and work completions received daily by our helpdesk, which enables us to update our clients. Out of hours responses are also excellent and KDE goes above and beyond to support us.”

“I have worked closely with KDE over the last few years and developed a strong working relationship. The team at KDE always responds quickly and efficiently to any request we make. We receive good feedback and communication from KDE, and they always update us on current job progress.”